The terms that govern the use of Fleet & Miles

1. The service

Fleet & Miles is a software-as-a-service platform for car rental operations, covering fleet management, reservations, pricing, payments, vehicle handovers, and analytics. Access is granted by invitation following a qualification process, and the capabilities available to you depend on the plan agreed in your order.

2. Accounts and access

• You are responsible for keeping account credentials confidential and for all activity carried out under your accounts.
• You must ensure that each user has their own account with an appropriate role, and that access is revoked when a user leaves your organization.
• You must notify us promptly of any suspected unauthorized access.

3. Acceptable use

When using the platform, you agree not to:

• Use the service unlawfully, or in a way that infringes the rights of others.
• Attempt to gain unauthorized access to the platform, other tenants' data, or the underlying infrastructure.
• Probe, scan, or load-test the service without our prior written consent.
• Resell, sublicense, or make the platform available to third parties outside the scope of your agreement.
• Upload malicious code or content that is unlawful, harmful, or misleading.

4. Customer data

You retain all rights to the data you and your customers put into the platform. You grant us the limited right to process that data in order to provide, secure, and support the service. You are responsible for ensuring that you have a lawful basis for the personal data you upload, and for the accuracy of that data.

5. Fees and billing

Fees, billing frequency, and plan limits are set out in your order. Fees are payable in advance for the agreed period unless otherwise stated. Where usage exceeds the limits of your plan, we will contact you to agree an upgrade.

6. Availability and support

We work to keep the platform available and performant, and we carry out planned maintenance with advance notice where reasonably possible. Support channels and response expectations are defined by your plan.

7. Intellectual property

The platform, including its software, design, and documentation, remains our intellectual property. These terms do not transfer any ownership to you beyond the right to use the service during the term of your agreement.

8. Confidentiality

Each party will keep the other party's non-public information confidential and use it only for the purposes of the agreement.

9. Term and termination

Your agreement runs for the term set out in your order and renews as agreed there. Either party may terminate for material breach that remains uncured after written notice. On termination, access to the platform ends and, on request, we return or delete your data subject to statutory retention obligations.

10. Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and our aggregate liability is limited to the fees paid for the service in the twelve months preceding the claim. Nothing in these terms excludes liability that cannot be excluded by law.

11. Changes to these terms

We may update these terms to reflect changes in the service or applicable law, and will notify customers of material changes in advance.

12. Contact

Questions about these terms can be sent to sales@fleetandmiles.com.